Privacy
Policy
1. Introduction
Patra's Charbroiled Burgers ("Patra's", "we", "our" or "us") is located at 2319 N San Fernando Rd, Los Angeles, CA 90065. We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, contact us, or opt in to receive communications from us. Please read this policy carefully. If you do not agree with the terms, please discontinue use of our site.
2. Information We Collect
We may collect the following types of information:
- Personal Identifiers: Name, email address, phone number and any other information you voluntarily submit through our opt-in forms or contact forms.
- Device & Usage Data: IP address, browser type, pages visited, time and date of visits and other diagnostic data collected automatically through cookies and similar technologies.
- Communications: Records of any messages you send us or opt-in confirmations for SMS communications.
3. SMS / Text Message Communications
By submitting your phone number through our opt-in form, you expressly consent to receive recurring automated and non-automated text messages (SMS/MMS) from Patra's Charbroiled Burgers. Message frequency may vary.
Message & Data Rates May Apply. Standard message and data rates from your mobile carrier may apply to messages you send and receive from us.
Opt-Out: You can opt out of receiving text messages at any time by replying STOP to any message we send you. After opting out, you will receive a single confirmation message and no further texts will be sent.
Help: Reply HELP to any message for assistance, or contact us directly at (323) 225-9944.
No Third-Party Sharing for Marketing: We do not sell, rent, trade or share your phone number or personal information with third parties for their own marketing purposes. Your information will not be shared with any third party for marketing or promotional purposes without your explicit consent.
Supported Carriers: SMS services may not be available on all mobile carriers. Patra's is not liable for delays in the delivery of SMS messages caused by your carrier or network conditions.
4. How We Use Your Information
We use the information we collect to:
- Send promotional offers, updates, and information about menu items, specials and events via SMS or email that you have opted in to receive.
- Respond to your inquiries and provide customer support.
- Operate, maintain and improve our website and communications.
- Comply with applicable laws, regulations and legal obligations.
- Prevent fraud and protect the security of our systems and users.
5. How We Share Your Information
We do not sell or rent your personal information to any third party. We may share your information only in the following limited circumstances:
- Service Providers: We may share information with trusted third-party vendors (such as our CRM and SMS platform provider) who assist us in operating our business, subject to confidentiality agreements. These providers are not permitted to use your information for their own marketing purposes.
- Legal Requirements: We may disclose information if required to do so by law or in response to valid legal process (such as a court order or government request).
- Business Transfers: If Patra's Charbroiled Burgers is involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction.
We will never share, sell or rent your mobile phone number or personal data to any third party for their own marketing or promotional purposes.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the site may not function properly without cookies.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you opt out of SMS communications, we will retain your number on our opt-out list to ensure we honor your request.
8. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal information, subject to certain legal exceptions.
- Opt out of SMS communications at any time by replying STOP.
- Opt out of email communications by clicking "unsubscribe" in any email we send.
To exercise any of these rights, contact us using the information in Section 11 below.
9. Children's Privacy โ 18+ Only
Our website, services and SMS marketing program are intended solely for individuals who are 18 years of age or older. We do not knowingly collect, solicit or market to children under the age of 18. If you believe we have inadvertently collected information from a minor under 18, please contact us immediately and we will take steps to delete that information from our records.
10. Security
We implement reasonable administrative, technical and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
11. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights or have concerns about how we handle your information, please contact us:
12. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to this page with an updated "Last Updated" date. Your continued use of our website or SMS program after changes are posted constitutes your acceptance of the revised policy.